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Technical

Troubleshooting

  • How to Enable Pop-Ups
  • How do I take a screenshot of my device?
  • Why am I seeing a blank screen when logged in and trying to deposit?
  • How do I add Bally Bet Sportsbook & Casino to my safe senders list?
  • Is my device compatible?

Geolocation

  • Geolocation Plugin
  • Why can't I be located using my mobile device?
  • Geolocation Troubleshooting: How to Fix Common Issues
  • What is Geocomply/ Geolocation?
  • Why do I need to be Geolocated?
  • I'm in state but it's showing I'm outside the border. What can I do?
  • Why do I need to download the plugin again?
  • Can I play for real money outside of New Jersey?
See all 11 articles

Game Issues

  • My game is frozen. What should I do?
  • Why can’t I find a game on my device?
  • My game says “Session Expired”. What is this?
  • I got 21 when playing blackjack and so did the dealer. Why didn't I win?

About the App

  • I have a question about the Bally Bet Sportsbook & Casino app.
  • How do I use Touch ID?
  • Why is my app asking for permissions?
  • How do I clear Temporary Internet Files and Cookies in the App?
  • Why am I getting a white screen when I load the game on my mobile or tablet?

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