We're sorry to hear that you're experiencing issues while playing our games. Let's work on resolving this!

Some of our games are provided by third-party suppliers, and if they encounter any network issues, you may hit a snag when accessing the games. This can happen because a stable connection is required to load the games and verify your location. We recommend rebooting your router and trying again later.

If the issue continues, please try clearing your Temporary Internet files and Cookies by uninstalling and reinstalling the mobile app.

Should the issue persist, please contact our friendly Customer Service Team for further assistance.