We are sorry you are still having trouble being located. Let's try something else. 

If we are still unable to locate you successfully, there are further steps that may be helpful. Firstly, if you have GPS or Wi-Fi capabilities on your cell, then it would be best to enable these before proceeding to the next step.

Once that step has been completed, we can try to locate you via Google Maps. To do this, please follow these steps.

• Click here to go to Google Maps
• Click the 'Grey dot' above the yellow man symbol. This will try and locate you on Google Maps. (Note: Please do this from your phone first, and then your computer.)
• When you do this from your phone and computer, it may say 'Google wishes to locate you'.
• Click 'Allow' and then the map will zoom into your location.

If you are on the newest Google Maps which doesn't show the dot above the symbol of a man, then you will need to follow these steps:

• Click the 'Question Mark' symbol towards the bottom right
• Click 'Return to classic Google Maps'. This will then take you to the classic maps where you can click the gray dot. For further information about how to locate yourself on Google Maps, please click here.

Once this has been done you may be able to access the games instantly, though it can take up to 24 hours for the Google Maps database to update and locate you, so please do try again shortly.

If you have tried all the above steps and you are still unable to access the games, please contact us via our Live Chat service or email us, with any available screenshots of the message or prompts you are receiving, so we can further look into this for you.